Payment, Refund, Cancellation & Access Policy
Last updated: 01 June 2026
Please read this Policy carefully. It governs all purchases, subscriptions, enrollments, certifications, internships, training programs, and digital products offered by EmberQuest.
1. INTRODUCTION
This Payment, Refund, Cancellation, Certificate & Access Policy ("Policy") governs all purchases, subscriptions, enrollments, certifications, internships, training programs, mentorships, services, and digital products offered by:
By making a payment, enrolling in a program, accessing services, registering for an internship, purchasing a course, or subscribing to any service, you agree to this Policy.
2. DIGITAL NATURE OF SERVICES
All products and services offered through EmberQuest and Skilvi are primarily digital in nature.
These may include:
Because digital services are generally delivered immediately after purchase, special refund limitations apply.
3. PAYMENT TERMS
Users agree to:
Failure to complete payment may result in:
4. GENERAL REFUND POLICY
IMPORTANT NOTICE
Unless expressly required by applicable law, all payments made to EmberQuest or Skilvi are generally final.
Users acknowledge that:
Accordingly, refunds are not automatically available.
5. NON-REFUNDABLE ITEMS
The following are generally non-refundable:
This applies regardless of:
6. EXCEPTIONAL REFUND REQUESTS
EmberQuest may, at its sole discretion, review exceptional refund requests.
A refund request does not create any obligation to issue a refund.
Management may consider:
Any approved refund remains entirely discretionary.
Management decisions regarding refunds shall be final.
7. NO GUARANTEE BASIS
Refunds shall not be granted merely because:
Users acknowledge that educational outcomes vary significantly.
8. CHARGEBACK POLICY
Users agree not to initiate fraudulent or abusive chargebacks.
Where a chargeback is initiated:
EmberQuest may:
including payment gateway costs, legal costs, administrative costs, and investigation costs where permitted by law.
9. SUBSCRIPTION CANCELLATIONS
Users may cancel future recurring subscriptions where applicable.
Cancellation:
Access may continue until the current billing period expires.
10. COURSE ACCESS POLICY
Course access periods may vary.
Access may be:
EmberQuest reserves the right to:
where required by business, legal, operational, security, or licensing reasons.
11. CERTIFICATE ELIGIBILITY
Certificates are issued only where eligibility requirements are satisfied.
Requirements may include:
Issuance remains subject to review.
12. CERTIFICATE REVOCATION
EmberQuest reserves the right to revoke certificates if:
Certificate revocation may occur without prior notice.
13. INTERNSHIP PROGRAM FEES
Internship fees, where applicable, cover:
Payment of internship fees does not guarantee:
14. TECHNICAL ISSUES
Temporary service interruptions may occur due to:
Such interruptions shall not automatically qualify for refunds.
15. FRAUD PREVENTION
EmberQuest reserves the right to:
to protect users and the platform.
16. LIMITATION OF LIABILITY
Refunds approved under this Policy shall not exceed the amount originally paid for the specific affected service.
No indirect, consequential, incidental, special, or punitive damages shall be payable.
17. POLICY MODIFICATIONS
EmberQuest reserves the right to modify this Policy at any time.
Updated versions become effective upon publication.
Continued use of services constitutes acceptance of revisions.
18. CONTACT
EmberQuest Technologies
Email: [[email protected]](mailto:[email protected])
Website: https://emberquest.in
For payment disputes, refund requests, or billing concerns, contact the official support channels listed on the website.
By making any payment to EmberQuest or Skilvi, you acknowledge that you have read, understood, and agreed to this Policy.