Legal

    Privacy Policy

    Last updated: 01 June 2026

    EmberQuest Technologies respects your privacy and is committed to protecting your personal information.

    1. INTRODUCTION

    EmberQuest Technologies ("EmberQuest", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

    This Privacy Policy explains how we collect, use, process, store, disclose, transfer, and protect personal information collected through:

    EmberQuest websites
    Skilvi learning platform
    Mobile applications
    Internship programs
    Certification programs
    Training programs
    Learning services
    Events
    Communities
    Mentorship programs
    Customer support channels
    Any future services operated by EmberQuest

    By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

    2. INFORMATION WE COLLECT

    We may collect the following categories of information:

    A. Identity Information

    Full name
    Username
    Profile information
    Date of birth
    Government-issued identification (where required)
    Student identification information

    B. Contact Information

    Email address
    Mobile number
    Mailing address
    Social media profiles

    C. Account Information

    Login credentials
    Authentication information
    Password hashes
    Security preferences

    Passwords are encrypted and never stored in plain text.

    D. Educational Information

    Course enrollments
    Assessment results
    Certifications earned
    Progress records
    Assignment submissions
    Learning history
    Internship participation

    E. Payment Information

    Payments may be processed through third-party providers.

    We do not store complete credit card or banking information on our servers.

    Payment processors may collect:

    Billing details
    Transaction records
    Payment verification information

    F. Technical Information

    We may automatically collect:

    IP address
    Browser type
    Device information
    Operating system
    Referral source
    Pages visited
    Session information
    Usage analytics
    Crash logs

    G. Communication Information

    We may collect:

    Support requests
    Emails
    Feedback
    Survey responses
    Community posts
    Messages sent through our systems

    3. HOW WE USE INFORMATION

    We may use information for:

    Account creation
    Course delivery
    Internship management
    Certification issuance
    Payment processing
    Customer support
    Security monitoring
    Fraud prevention
    Analytics
    Service improvement
    Legal compliance
    Marketing communications
    Product development
    Research and statistical analysis

    5. DATA SHARING

    We do not sell personal data.

    We may share information with:

    Service Providers

    AWS
    Cloudflare
    Razorpay
    Google
    Microsoft
    Email providers
    Analytics providers
    Hosting providers
    Customer support providers

    and other operational vendors required to provide services.

    Business Operations

    Information may be shared internally between:

    EmberQuest
    Skilvi
    Authorized employees
    Contractors
    Mentors
    Instructors
    Support personnel

    only where reasonably necessary for service delivery.

    Legal Requirements

    We may disclose information if required by:

    Court orders
    Government agencies
    Regulatory authorities
    Law enforcement authorities
    Legal proceedings

    6. DATA RETENTION

    We may retain information:

    For as long as accounts remain active and 6 months post that
    As required by applicable law
    For legitimate business purposes
    For dispute resolution
    For fraud prevention
    For tax and accounting requirements

    We may retain certain records even after account closure where legally required.

    7. USER RIGHTS

    Subject to applicable law, users may request:

    Access to personal data
    Correction of inaccurate data
    Deletion of personal data
    Withdrawal of consent
    Restriction of processing
    Information regarding processing activities

    Certain requests may be denied where legally required or operationally necessary.

    8. COOKIES AND TRACKING

    We may use:

    Cookies
    Session cookies
    Local storage
    Analytics tools
    Performance monitoring tools
    Security monitoring technologies

    These technologies help us:

    Improve services
    Maintain security
    Understand usage patterns
    Optimize performance

    Users may disable cookies through browser settings; however, some services may not function correctly.

    9. CHILDREN'S PRIVACY

    Our services are not intended for children below the age permitted by applicable law without parental or guardian consent.

    If we discover unauthorized collection of a minor's information, we may remove such information and terminate the associated account.

    10. DATA SECURITY

    We implement reasonable safeguards including:

    Encryption
    Access controls
    Authentication systems
    Monitoring systems
    Backup systems
    Security reviews

    However, no system can guarantee absolute security.

    Users acknowledge that internet transmissions carry inherent risks.

    11. INTERNATIONAL DATA TRANSFERS

    Information may be processed or stored on infrastructure located outside the user's jurisdiction.

    By using our services, users consent to such transfers where legally permitted.

    12. MARKETING COMMUNICATIONS

    We may send:

    Product updates
    Course announcements
    Internship opportunities
    Platform updates
    Promotional communications

    Users may unsubscribe from marketing communications at any time.

    Service-related communications may continue even after marketing preferences are disabled.

    14. BUSINESS TRANSFERS

    If EmberQuest, Skilvi, or any related business assets are sold, merged, acquired, restructured, financed, or transferred, user information may be transferred as part of the transaction.

    15. GRIEVANCE REDRESSAL

    Users may submit privacy-related concerns to:

    Privacy Officer

    Email: [[email protected]](mailto:[email protected])

    Website: https://emberquest.in

    We will make reasonable efforts to address complaints within a commercially reasonable timeframe.

    16. CHANGES TO THIS POLICY

    We reserve the right to modify this Privacy Policy at any time.

    Updated versions shall become effective upon publication.

    Continued use of services constitutes acceptance of revised policies.

    17. CONTACT INFORMATION

    EmberQuest software company or Emberquest pvt ltd

    Email: [[email protected]](mailto:[email protected])

    Website: https://emberquest.in

    By continuing to access or use EmberQuest or Skilvi services, you acknowledge and accept the practices described in this Privacy Policy.